Works Scheduler / Call Handler / Help Desk

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Works Schedulers / Call Handlers – Castleford, Leeds – Permanent – Full Time £21,620 - £22,700

1 x Scheduler Working 7am to 7pm 4 Days on 4 Days Off

1 x Scheduler Working 7.5hrs shift between 6am & 8pm Monday – Friday

25+8 days Holiday + Other Benefits

Are you looking for a fast-paced customer service focused role which involves administration, customer service, planning and problem solving?

Are you an enthusiastic, flexible, self-motivated person who enjoys using systems and coordinating activities?

If so, Dynniq are looking to recruit enthusiastic individuals to join their Works Scheduling team based in Castleford – Leeds.

 

About Us

Dynniq is a key provider of technology solutions and services to strategic road managers such as Highways England and Local Authorities across the UK and Ireland.

Working with governmental and private sector clients across transport infrastructure, Dynniq provides a wide range of technology designed for transport management, monitoring and control. With our knowledge of traffic management systems, along with our telecommunications expertise to connect these, our highly experienced teams deliver end-to-end solutions from city management to roadside technology.

The Role

As a Works Scheduler, you will be responsible for ensuring that all faults are rectified in the most efficient manner ensuring the correct resource is used and it is completed in a timely manner. You will be working in a service desk environment with alignment to regional depots and engineers in the field. Day to day you will ensure receipt of the intake of faults, planning, scheduling and dispatching of all faults to the engineers who will close off the fault.

 

We are recruiting for 2 different shift patterns within the Works Scheduling team either 4 days on and 4 days off rotation working 7am-7pm OR working a 7.5hrs shift between the hours of 6am-8pm Monday To Friday. For the latter role ideal candidates will be flexible to work early, mid and late shifts but could specify a preference.

 

 

Key responsibilities, skills and attitudes

• GCSE level or equivalent education
• Telephone call handling
• Good working knowledge of Microsoft – word, excel etc
• Review data and take action in line with contractual obligations
• The ability to work alone as well as part of a team
• Problem solving and scheduling skills
• Organised, trustworthy and self-motivated

Benefits

As well as providing a competitive salary and benefits package, Dynniq actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:

• 25+8 days holiday (required to work bank holidays)
• Perkbox - employee benefits portal
• Generous employer pension contributions
• Employee Assistance Programme
• Life assurance up to 4x salary

Next Step

If you like the look of this Works Scheduler opportunity and have the necessary skills and experience, please apply today by clicking apply and completing our application process through finda. We are looking to interview and hire a suitable candidate over the next few weeks and look forward to receiving your application.

Dynniq has a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. Dynniq are an equal opportunities employer. Please note, applications received after the closing date will not be processed.

 

INDHP