Customer Service Administrator

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Customer Service Administrator – Basingstoke
Full Time – Permanent
£17,500 Salary + 8.5% Performance Bonus + Excellent Benefits

Are you friendly, enthusiastic with excellent administration and customer service skills?

Are you looking for a role working with a hugely successful business offering amazing career prospects?

If so, we are looking for a Customer Service Administrator to join their Claims team in Basingstoke. We are looking for people who are confident administrators with excellent Microsoft and communication skills. You will have high personal standards to ensure all tasks are completed to a consistently high standard.

If you’re looking for an administration role working for an excellent employer with amazing career progression and development opportunities, then please apply today for this administrator position.

The Role

As a Customer Service Administrator you will be based in our Basingstoke Claims team where you will be responsible for providing a quality administration service, dealing with customer enquiries and supporting the team with a range of administration tasks. As part of the team, you will have excellent customer service and communications skills to build strong relationships with external and internal customers. You will contribute to team targets as well as meeting individual targets and will have to work to agreed standards to meet Service Level Agreements (SLAs).

We are looking for candidates with a can-do attitude and those willing to learn and further their skills. Previous administration experience is not essential but good IT and general administration skills including organisation and communication will be required.

Key skills, responsibilities and attitudes

• Excellent organisational skills
• Computer literate
• Excellent communication and customer skills
• Willingness to develop new skills
• Ability to build great working relationships
• Previous administration and customer service experience would be an advantage
• Minimum of a C at GCSE for English and Maths (or equivalent)
• Good level of numerical ability and competency

Benefits

• 27 days’ holiday, plus BH
• Flexible Benefits Scheme (Income protection, Critical illness cover, personal accident cover)
• Private medical and dental insurance to Health cash plan
• Free Gym Membership to Onsite Gym facilities
• On-site restaurant facilities
• Free eye test every 2 years
• 2 days’ paid volunteering, working alongside various community partners
• Stakeholder pension
• Life insurance
• Performance based incentive bonus (8.5%)

Next Step

If you feel you have the necessary skills and experience for this Customer Service Administrator role, then please click apply and complete our application process through staff-finda

INDHP