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Aftersales Support Technician

JOB: IT Support
Contract:
Posted: Mon 20th January 2020
Deadline: Thu 20th February 2020

Reference: finda-61-job
Salary: Up to £28k (with flex to £30K) DOE + Comprehensive Benefits + Training + Bonus
City: Glasgow


Aftersales Support Technician – Hungerford
Up to £28k (with flex to £30K) DOE + Comprehensive Benefits + Training + Bonus
Full Time – Permanent

Job Introduction

If you have experience of working in a car dealership or IT / Technical Support position this could be a fantastic opportunity for you. You will support users of a car dealership application within an IT helpdesk or managed IT helpdesk environment. You enjoy problem solving and delighting customers and looking to be part of a global company, a true leader in its field who really invest in your training and future. You will also be pleased to know, this opportunity is standard office hours across Monday to Friday, so no more weekends or call outs!

Let’s tell you a bit more about the role…

  • You will take direct ownership of software related issues, providing technical support and solutions for customers and users, via phone or webchat, this may be specific to a CRM product or for an assigned or dedicated client account.
  • In this Support Analyst role, you will become an expert in all things relating to the service, spares and parts module of the ERP system.
  • We want you to use your analytical and technical mind to troubleshoot and solve customer problems with the System and ERP products provided to customers.
  • You won’t be alone –teams work collaboratively and are a friendly bunch.

What we need from you…

  • Ideally, you’ll have Helpdesk or IT Support experience, however this isn’t essential if you have a keen interest and good solid knowledge of IT and computer systems. You’ll get superb training to set you up for success.
  • Most importantly you will be analytical, technically minded, a problem solver and team player with excellent communication and people skills.
  • Experience of working in a car dealership or within automotive industry or motor trade would be a great advantage, this may have been as a parts advisor /parts manager, service advisor / service manager or you may even have some experience using automotive software!

What we offer in return…

  • A comprehensive and industry leading 6-week training and induction programme.
  • 25 days holiday PLUS bank holidays
  • Onsite parking
  • Generous pension scheme
  • Private Medical Insurance
  • Life Insurance
  • Childcare vouchers
  • Many more subsidised employee discounts

Our IT Support Technicians are a key part of the business, we are keen to discuss a number of opportunities we have within these teams across a number of locations these include, supporting an aftersales module within the system, working on a managed helpdesk for a dedicated client, software support for our CRM module alongside more generalist support technician positions.

If any of these sound like the perfect opportunity for you, click ‘apply’ today, one of our team can then be in contact to discuss the roles further, find out more about your experiences and interest and find the best and most suited match for you!

#itsupport #techsupport #technicalsupport #ithelpdesk #supportanalyst #managedhelpdesk #aftersales #cardealership #automotive #partsadvisor #serviceadvisor #partsmanager #servicemanager #motortrades #autoline #drivetime

INDHP


				
			

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