Customer Complaints Agent

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Customer Complaints Agent – Warrington
Full Time – Monday to Friday – Permanent Role
£18,500 - £22,500 + 10% Bonus + Excellent Benefits

Have you previously worked as a customer complaints agent within a regulated environment such as  FCA, CRA, Ofgem, Ofcom or any other complaints team where a strict complaints procedure must be followed?

Do you enjoy working with customers to resolve issues and complaints within strict guidelines and time limits?

Are you are seeking a new challenge with a great employer in a Monday to Friday role?

If so, we are looking for experienced Customer Complaints Agent to join a fantastic financial services company based in Birchwood Park, Warrington.

Let’s tell you a bit more about the role…

You will be responsible for managing the company’s complaints process from the beginning to the end when a customer complaint meets the FCA and CRA guidelines. You will ensure any customer complaints are thoroughly investigated and a solution found as quickly as possible. In this role, we are looking for complaints agents who can build a strong rapport quickly, making sure that the customer trusts you to solve their issue. You will also build relationships with our dealer network to resolve customer complaints quickly and efficiently.  It’s very important that you take ownership for each case and see it through to the end with empathy and understanding being a key trait to be successful in the role.

This role involves a shift pattern of Monday to Friday, 8am until 4pm and 10am until 6pm on weekly rotation. No weekend work!

What we need from you…

• Previous experience in complaints
• Ideally regulated complaints experience or at least working to a very formalised complaints process
• Excellent communication skills
• Strong negotiator
• Computer literate
• Analytical skills
• Team player

What we offer in return…

• Pension scheme
• 23 days holiday plus bank holidays
• Training provided
• Paid overtime
• Bonus
• Free parking

If this role sounds like the Customer Complaints opportunity for you, click ‘apply’ today and submit your CV.

Suitable candidates based on CV will be contacted by finda to run through a quick coversheet ahead of being invited to a recruitment event at the company’s offices in Birchwood park, Warrington.

If you are offered the job following interview, we are looking for you to start as soon as possible, likely in March at some point.

INDHP