Software Technical Support - Hungerford

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Software Technical Support – Hungerford
£28k to £37k DOE + Bonus + Comprehensive Benefits + Personal Development
Monday to Friday - Full Time – Permanent

Are you a Technical Support Analyst, 3^rd Line software engineer, computer programmer, systems developer, or Computer Science graduate looking for a new challenge with a global technology company?

Do you want to work for a true global leader in the technology, software and SaaS application field who really invests in your training and future?

Do you have knowledge of any of the following programming languages C++, C#, Java, JavaScript, .net, Visual Basic (VB), Python or any similar object orientated programming languages?

If so, this is the Software Technical Support role for you, please apply now or read on for a bit more info.

Let’s tell you a bit more about the role…

• You will take direct ownership of software related issues within the ERP application customers buy.
• We want you to use your analytical and technical mind and programming skills to troubleshoot and solve customer problems by providing technical escalation for Frontline support.
• You will ensure calls are accurately investigated and the cause / symptom of problems are both identified and resolved
• You won’t be alone – our teams work collaboratively and are a friendly bunch. You will also use your developer / programmer skills and knowledge to guide and advise both colleagues and customers on issue and problem resolution and document this to produce written guidance to often complex and completely unique issues.

 

What we need from you…

• You will have computer programming skills in any of the following languages C++ (C-Sharp), C#, Java, JavaScript, .net, Visual Basic (VB), SQL, Python or similar
• Most importantly you will be analytical, technically minded, a problem solver and team player with excellent communication and people skills.

What we offer in return…

• 25 days holiday PLUS bank holidays
• Onsite parking
• Generous pension scheme
• Private Medical Insurance
• Life Insurance
• Childcare vouchers
• Many more subsidised employee discounts

 

If this sounds like the perfect Software Technical Support opportunity for you, click ‘apply’ today, one of our team can then be in contact to discuss the roles further, find out more about your experiences and interest and ensure this is the best and most suited match for you!

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INDHP