Customer Collections Associate

JOB: Customer Service Advisor
Contract: Full Time, Home/Office Work combination
Posted: Wed 28th April 2021
Deadline: Fri 28th May 2021

Reference: finda-170a-job
Salary: £18,500 - £22.5k + Bonus (10% of annual salary paid quarterly) OTE Up to £24,750
City: Portsmouth

Customer Collections Associate – Portsmouth

£18,500 - £22.5k + Bonus (10% of annual salary paid quarterly) OTE Up to £24,750

Full Time – Permanent – Shifts


Do you have consumer debt or collections experience and have previously helped consumers set up affordable payment plans and manage arrears if they experience financial difficulty?

Are you skilled in dealing with vulnerable customers?

Do you want to work for a company who put their employees first and are moving to a permanent flexible combination of home and office working?


If so, we are looking for experienced customer-orientated Collections Agents to join a fast-growing financial services company in central Portsmouth.


This role offers a mixture of home and office working and the company are putting employer wellbeing first so if you are looking to make a positive change into an exciting opportunity with a huge amount of long-term career potential with a forward-thinking employer then apply today.



About the Business


A leading car finance lender, Go Car Credit were established to help provide finance to buy a car for those who may not be able to obtain credit from a high street bank.


They have provided loans for over 100,000 customers so far and are growing very quickly.  They understand that anyone could have problems acquiring credit via a traditional lender, so pride themselves on being different from the traditional banks and payday loan companies by working with customers and understanding their individual circumstances.



Let’s tell you a bit more about the role…


Go Car’s customers are just like any of us – they are friends, neighbours, aunties, and uncles.  The business core behaviours ensure they are responsible and treat customers fairly, supportively, and that they’re always straightforward with them. Therefore, as well as collections experience, a drive to work with customers is key and for those who have the skills to achieve both of those things, there is a role for you at Go Car Credit.


Every day will be a fresh challenge you will be responsible for managing the collections process from the beginning to the end, recovering arrears via telephone and email and rehabilitating customers through agreeing payment arrangements whilst maintaining our agreement in accordance with FCA guidelines.


We’re looking for outstanding individuals with experience of working consumer collections in a regulated environment - ideally sub-prime hire-purchase motor finance, although we are open to transferrable experience in other regulated environments or with other types of finance.

You must be IT literate and have good numeracy and communication skills with a keen eye for detail.  Resilience and rapport-building are also key skills for the role.


Normal shift patterns are shortened at the moment to 9am – 5pm Monday to Friday, with initial training in their COVID-secure office but homeworking largely in place for the time being.  When normality resumes the shifts will be Monday – Friday, between 8am – 8pm and include some weekend work (9am-5pm).



What’s in it for you?

  • Competitive salary and performance-related bonus
  • Opportunity to have a great work-life balance, with flexible home/office working planned post-pandemic.
  • Starting holidays of 23 days plus bank holidays, increasing with service
  • Voluntary overtime
  • Clear development path with training and development
  • Occupational sick pay
  • Pension scheme
  • Free parking and convenient business park location
  • Subsidised Costa coffee machine on site
  • Regular charity and engagement activities
  • Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower


Next Step

If this role sounds like the Collections opportunity for you, click ‘apply’ today and submit your CV.


Suitable candidates based on CV will be contacted by Finda to run through a quick coversheet ahead of being invited to a telephone interview.


If you are offered the job following interview, we are looking for you to start as soon as possible.





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