Customer Service Advisor

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Customer Service Adviser

Winchester / £19,500 - £21,000 depending on experience

Monday to Friday – 37.5 hours per week 

 

Are you available immediately for a for a permanent role in the Winchester area?

Do you enjoy working in a customer service environment, providing a great customer experience?

Do you have strong computer skills, with a good knowledge of Microsoft Excel?

Are you flexible and able to adapt to working on different and varying projects?

 

If you feel you have what it takes for this Customer Service opportunity, then please apply today.

 

Who you will be joining?

If successful you will be joining Lifetime Pet Cover, a multi-award-winning pet insurance company founded in 2014. Our UK based team has over 30 years of experience in pet insurance which means we can provide our customers with the highest level of expertise, understanding and compassion. Since 2014, our excellent customer service has been recognised by multiple awards including the Moneynet Best Pet Insurance Provider 2019/2020 and the Feefo Platinum Trusted Service Award 2020.

 

What is the purpose of the role?

We are looking for a full-time Customer service adviser, ideally with experience in an insurance role, to be an active member of the customer service team, handling inbound and outbound customer communications in line with FCA guidelines, company requirements and brand standards.

 

What skills and experience do you need?

The Customer service position needs you to have the following skills and experience:

• Have excellent communication and interpersonal skills
• Strong administration and customer service experience, ideally within insurance
• Good computer skills, in particular Microsoft Excel
• Excellent organisational and time management skills
• Strong Team Player
• Willingness to develop new skills
• Driven, positive and enthusiastic approach to work
• Ability to handle objections in a fair and calm manner
• Have the ability to multi-task/adapt to new processes

 

Next Steps

If this Customer service role sounds like your next challenge, then please apply today through Finda by registering your CV. We will be looking to interview and hire a great candidate as soon as we can so please don’t delay your application as we are sure this will be a popular role.

 

INDHP