Customer Sales Support Agent

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 Sales Support Advisor – Warrington Flex remote/office

£18,500 + Bonus + Excellent Benefits (OTE £23,900) 

We are looking for a passionate Sales Support/ Customer Acquisitions person to come and join our lively team at Go Car Credit in Birchwood Park Warrington

If you are looking for a customer and sales focused job and looking for a new challenge or a step into a career in sales/ customer service and have the personality, motivation, and drive to match, then we want to hear from you!

What we do?

At Go Car Credit we are specialists in helping people secure finance who may have been declined by other lenders. We want to help our customers get back on the road to better credit.

We decided to develop Go Car Credit as we understand anyone could have problems getting credit via traditional banks. The primary focus is ethical and responsible lending and treating customers fairly, which forms our core values.

We want to provide those with impaired credit profiles the green light to enable them to walk on to a dealer’s forecourt with confidence, helping them get behind the wheel in no time.  We want our customers to feel excited about the car buying process not stressed or anxious.

We focus on ethical and responsible lending and place the customer’s interest at the heart of every decision they make. We are responsible, treat customers fairly, supportively and are always straightforward with them.

 

Why Join?

Our people, culture and values are also something to be proud of and we offer:

• Excellent opportunities for skills and career development with clear progression paths
• Accelerate your career with experience or find your entry route into sales/customer service
• Lively work atmosphere with a sociable and friendly team
• A genuine focus on our employees, demonstrated ethical drive and a willingness to provide reward and benefit to our team.
• “Treat days” delivered weekly to the office for staff
• An environment where you can have a great time, love what you do and develop skills along the way.
• A modern workplace, great amenities, and easily assessable through shuttle services/ Free parking
• We are a Disability Confident Committed Employer

 

 

The  Role

You will work in the fast-paced and lively customer acquisitions team to help customers secure the car they are looking for. You will process customer applications for credit as well as talking customers through the buying process and assessing their income and expenditure to ensure they can afford the finance.

Additionally, you will update systems and liaise with car dealerships to ensure buying a car is a smooth and enjoyable process, from beginning to end.

This role includes lots of verbal and written communication with customers as well as video calls with car buyers to confirm their identity. You will also update and maintain records using various systems and ensure our high compliance standards are maintained.

This role offers a mixture of home and office working with a 2/3 day split available once training is completed.

 

The working hours will be 37.5 across five days of the week. Go Car Credit operate between 9am and 7pm, Monday to Friday including bank holidays and Saturdays 9am – 5pm, so you will be expected to be available to work shifts within these hours.

 

The right Customer Acquisitions Agent

Go Car are looking for a passionate and motivated person with the ability to be versatile and willing to learn, who will help their customers throughout their buying processes.

• Confident, proactive, and passionate, resilient and have a great attitude and work ethic
• Enjoy talking to customers, building rapport with empathy and have a genuine desire to help people, sometimes in challenging situations
• Professional telephone manner or all-round verbal and written communication skills
• Are you IT literate, with good numeracy and a keen eye for detail?
• Do you like to be busy, like to multitask and enjoy working in teams?
  
  Your work experience could include:

 

• A telephone-based role in either a call centre or contact centre.
• Customer service or sales adviser type role. 
• Customer-facing retail, hospitality, leisure, or sales.
• Customer administration support.
• Subprime hire-purchase motor finance, other regulated environments, or other types of finance

 

Benefits:

• Opportunity for flexible home/office working
• Company laptop and phone access provided for home working
• Pension scheme
• 23 days holiday plus bank holidays
• Training and Personal Development Opportunities
• Regular charity and engagement activities
• Paid overtime
• Bonus (Up to £450 per month)
• Free shuttle bus transportation or Free parking

 

If this sounds like the perfect opportunity for you then don’t waste any time and apply! Interviews will be commencing very soon with start dates available immediately!

We look forward to reading every application.

 

 

INDHP