Customer Service Agent

JOB: Customer Service Advisor
Posted: Thu 9th September 2021
Deadline: Tue 30th November 2021

Reference: finda-196e-job
Salary: £20k - £22k per annum, depending on experience
City: Winchester

Customer Service Agent

Winchester (Outskerts)  £20k - £22k per annum

 depending on experience

Monday to Friday – 40 hours per week

If you are looking for the next step in your customer service career then this is the perfect role for you! We are looking for a detail orientated, customer focused individual to come and join our lively team at Lifetime Pet Cover


Who you will be joining?

If successful you will be joining Lifetime Pet Cover, a multi-award-winning pet insurance company founded in 2014. Their UK based team has over 30 years of experience in pet insurance which means we can provide our customers with the highest level of expertise, understanding and compassion. Since 2014, our excellent customer service has been recognised by multiple awards including the Moneynet Best Pet Insurance Provider 2019/2020 and the Feefo Platinum Trusted Service Award 2020.


The Role

Customer Service Agents to be active members of the customer service team, handling inbound and outbound customer communications in line with FCA guidelines, company requirements and brand standards.


This is a key front-line role in a small but busy customer contact team.


You will be based in Lifetime Pet Covers’ lovely new offices in the Hampshire countryside and work with team of pet-loving, customer focused colleagues. We will also be looking at starting a dog rota for you to bring your furry friend into the office with you! 


You will have exceptional rapport building and customer focused communication skills and be able to work to agreed service levels and metrics.


The business must adhere to regulatory guidelines at all times, so we will provide you with regular, on-going training to ensure that you are up to date with these. Your day-to-day role is all about providing exceptional customer service, on the phone, via email and in response to live-chat via our website.


The right customer service agent

  • Have excellent communication and interpersonal skills
  • Experience in a regulated environment, such as working alongside FCA guidelines.
  • Strong administration and customer service experience
  • Good computer skills, in particular Microsoft Excel
  • Excellent organisational and time management skills
  • Strong Team Player
  • Willingness to develop new skills
  • Driven, positive and enthusiastic approach to work
  • Ability to handle objections in a fair and calm manner
  • Have the ability to multi-task/adapt to new processes
  • Our location is just outside of Winchester in Bishops Sutton / Alresford so access to transport is essential 

If this sounds like the perfect opportunity for you then don’t waste any time and apply! Interviews will be commencing very soon! We are hoping for the right customer service agent to start as soon as  18th of October however we will look at the right candidate to start later if they have a notice period.

We look forward to reading every application.





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