JOB: Customer Service Advisor
Posted: Thu 30th September 2021
Deadline: Tue 9th November 2021
Salary: £19000 - £20000
If so, Dyno are recruiting for a new Patch Administrator. You will be a vital part of the team ensuring all jobs are completed within specified timeframes while providing excellent customer service. You will liaise with plumbers and plan their routes to ensure they are utilized effectively; Update customers, confirm appointments and keep them informed of any delays. You will be calm under pressure and take ownership of the customer experience.
If you feel that you have skills and experience to join the Dyno team, then please apply today!
Your main function will centre on communication with our customers throughout the day to ensure outstanding customer service; Liaising with plumbers and keeping accurate records to ensure all jobs are completed within the specified time frame; Providing relevant customer and service information to the plumbers prior to their arrival at the job.
We are a leading reactive plumbing supplier to various clients in the Solent and Thames valley region. Our specialty is reactive plumbing services within the emergency insurance market.
Our ethos is to be a great place to work by engaging our people, help develop their skills, support their wellbeing, and build an inclusive workplace that values everyone.
Dyno Plumbing is part of the British Gas network and is a plumbing, drainage and heating business made up of over 68 franchise businesses in the UK. Having over 50 years’ experience, Dyno is currently the UK’s largest plumbing force with over a thousand skilled engineers and local support teams all over the country.
Key skills and responsibilities:
We are looking forward to your application already.
Please note that the position is subject to a criminal records and financial background check due to working in a regulated environment and dealing with sensitive customer information.
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