Customer Services Patch Administrator

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• Are you an experience call handler with excellent Customer Services skills?
• Are you flexible, adaptable and a natural team player?

If so, Dyno are recruiting for a new Patch Administrator.  You will be a vital part of the team ensuring all jobs are completed within specified timeframes while providing excellent customer service.  You will liaise with plumbers and plan their routes to ensure they are utilized effectively; Update customers, confirm appointments and keep them informed of any delays.  You will be calm under pressure and take ownership of the customer experience.

If you feel that you have skills and experience to join the Dyno team, then please apply today!

The Role

Your main function will centre on communication with our customers throughout the day to ensure outstanding customer service; Liaising with plumbers and keeping accurate records to ensure all jobs are completed within the specified time frame; Providing relevant customer and service information to the plumbers prior to their arrival at the job.

About us

We are a leading reactive plumbing supplier to various clients in the Solent and Thames valley region. Our specialty is reactive plumbing services within the emergency insurance market.

Our ethos is to be a great place to work by engaging our people, help develop their skills, support their wellbeing, and build an inclusive workplace that values everyone.

Dyno Plumbing is part of the British Gas network and is a plumbing, drainage and heating business made up of over 68 franchise businesses in the UK. Having over 50 years’ experience, Dyno is currently the UK’s largest plumbing force with over a thousand skilled engineers and local support teams all over the country.

Key skills and responsibilities:

• ·         Excellent customer service skills
• ·         Data entry/good keyboard skills
• ·         Be flexible, adaptable and a natural team player
• ·         Have call centre or telephone experience and be comfortable handling a variety of calls
• ·         Planned and organised
• ·         Good attention to detail
• ·         Ability to stay calm under pressure
• ·         Good problem solver

Benefits

• ·         Pension scheme.
• ·         20 days holiday + Bank Holidays + day off on your birthday.
• ·         KPI related Bonus Scheme
• ·         Generous British Gas Product Discounts including Home Care & Hive
• ·         Access to Employee Wellbeing Programmes – My Care & Unmind
• ·         Access to PerkBox for freebies, retail discounts, and Birthday treats + much more
• ·         Full Company induction + Ongoing training & development

We are looking forward to your application already. 

Please note that the position is subject to a criminal records and financial background check due to working in a regulated environment and dealing with sensitive customer information.

 

 

INDHP