JOB: Administration
Contract:
Posted: Mon 9th January 2023
Deadline: Tue 10th January 2023
Reference: finda-323a-job12
Salary: £24,200 (40hr week)
City: Basingstoke
Patch Administrator - Valleyserve Ltd - Basingstoke, Hampshire
£24,200 per annum
Full time, permanent position
Monday to Friday 09:00 – 18:00
Are you an experienced call handler with excellent Customer Services skills?
Are you flexible, adaptable and a natural team player?
If so, Dyno are recruiting for a new Patch Administrator on full time, permanent basis. You will be a vital part of the team ensuring all jobs are completed within specified timeframes while providing excellent customer service. You will liaise with customers to rebook scheduled visits for Plumbers. Trouble shoot any matters that require you to. Confirm appointments and keep customers informed of any delays. There will also be an element of ad-hoc administrational duties. You will be calm under pressure and take ownership of the customer experience.
If you feel that you have skills and experience to join the Dyno team, then please apply today!
The Role
Your main function will centre on communication with our customers throughout the day to ensure outstanding customer service; You will be primary tasked with rebooking scheduled visits for the plumbers, trouble shooting and keeping accurate records to ensure all jobs are completed within the specified time frame.
About us
Valleyserve Ltd is the leading reactive plumbing supplier to various clients in the Solent and Thames valley region. Our specialty is reactive plumbing services within the emergency insurance market.
Our ethos is to be a great place to work by engaging our people, help develop their skills, support their wellbeing, and build an inclusive workplace that values everyone.
Dyno Plumbing is part of the British Gas network and is a plumbing, drainage and heating business made up of over 68 franchise businesses in the UK. Having over 50 years’ experience, Dyno is currently the UK’s largest plumbing force with over a thousand skilled engineers and local support teams all over the country.
Key skills and responsibilities:
Benefits
Please note that the position is subject to a criminal records and financial background check due to working in a regulated environment and dealing with sensitive customer information.
INDHP
