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The Petersham Richmond

Kitchen Administrator – Richmond

The Petersham Hotel in Richmond is a high-class hotel and restaurant standing on the banks of the Thames. The chef in the kitchen is hugely talented but was getting bogged down in Administration tasks such as Menu writing, Health & Safety record keeping etc so the Hotel owner wanted to support him by employing an Administrator who could look after the head chefs behalf. The difficulty with this brief was finding someone who had experience of working in a Kitchen and administration skills to perform the tasks required. Richmond is also a tricky place to recruit as its out of central London and the hotel isn’t the easiest to get to as its not next to the tube station. The salary for this role was up to £23k.

The hotel needed us to support with a full range of services for this one so candidate attraction , engaging with these candidates through telephone conversations and assessing candidate suitability by asking specific competency based telephone interview questions. After this we were to submit a shortlist of candidates to the Head Chef and Marketing Manager who would interview candidates and put them through a trial shift to ensure the team fit was right. We arranged 6 face to face interview and 3 trial shift and from these 3 candidates one was hired for the position and another was referred to a different team in the business for future vacancies.

The work involved in this process and outcomes were as follows:

1 Advert

25 hrs of Resourcing Time

Total Cost = £2,150

Recruitment Agency Equivalent Costs = £3,450

Saving = 38%

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