JOB: IT/Software Development
Contract: Full-time, permanent
Posted: Wed 12th May 2021
Deadline: Sat 12th June 2021
Reference: finda-177-job
Salary: Competitive salary and benefits package
City: Leeds
Client Services Support Analyst
Leading provider of Automotive retail software in Leeds
Competitive Salary and benefits package
Do you have a strong understanding of software solution design?
Do you have the ability to build strong stakeholder relationships and the ability to communicate technical information into functional and practical ways?
Do you have experience of Coordinating project rollout, client signoff and project closure?
If you are a Technical Business Analyst with hands-on stakeholder management and strong problem-solving and analytical skills but have become stuck in the same old routine in your current role, then read on.
About the company:
Keyloop’s mission is to transform the car buying and ownership experience across the entire automotive ecosystem and through unrivalled partnerships across 16,000 dealership sites and 80 manufactures across 90 countries. They are evolving the automotive industry through a fully connected open platform technology solution.
Keyloop are a global market leader innovating SaaS, Cloud, iPaaS and digital marketing solutions over established leading enterprise platforms the automotive industry, Keyloop are innovating the way that automotive dealerships drive their customers’ car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service.
Keyloop have recently acquired, Leeds based business EnquiryMax. They supply software solutions to automotive OEMs and dealership in the UK and Ireland. A superb opportunity has arisen for a Technical Business Analyst to join the successful Automotive Software Development Company.
About the role:
Our client is looking for a talented Client Services Support Analyst, ideally based in commutable distance from their Leeds City centre office, to provide their clients with 1st line software and application support.
The Support Analyst role is mainly responsible for the smooth running of the application and ensuring users get maximum benefits from them by resolving and support end users. There is also a requirement to “onboard” new clients, including supporting with application set-up.
The role may span one or more areas of expertise including advising clients on utilising areas of the application and providing help with set up and configuration of the application. You will receive calls and diagnose software faults and solve technical and applications problems, over the phone or pass to the 2nd line technical team to fix.
Other key responsibilities include:
What we are looking for:
You will be able to effectively communicate with both internal/external customers through a variety of sources and methods, updating website content, newsletters to clients, updating release documentation.
The successful candidate will have a background in providing 1st fix solutions for software and applications in a helpdesk/support environment. Candidates with qualifications or formal training in business information technology, computer networking and hardware, computer software development or information technology will be at a strong advantage.
Key skills we are looking for include:
What’s in it for you?
If you are looking for the freedom to innovate and create exciting new tech then apply today! The company is made up of agile thinkers and doers, designing solutions their competitors haven’t even dreamed of yet. They offer genuine career progression and the opportunity to make an impact.
In return for your hard work, they offer:
Interested? Let’s chat.
If this role sounds like the next opportunity for you, click ‘apply’ today and submit your CV.
Suitable candidates based on CV will be contacted by Finda to run through a quick coversheet ahead of being invited to an interview.
If you are offered the job following interview, we are looking for you to start as soon as possible.
INDHP