Field Engineer

JOB: IT/Software Development
Contract: Full-time, permanent
Posted: Tue 23rd March 2021
Deadline: Fri 23rd April 2021

Reference: finda-143-job
Salary: £27K - £28.5K basic + company car & competitive benefits package
City: Remote / Coventry / Leicester

Field Engineer - Leading provider of Automotive retail software

Remote / Leicester / Coventry (Fully remote role)

£27K - £28.5K basic + company car & competitive benefits package

Do you have strong understanding of routers and communication equipment?

Do you have a clean driving license and excellent customer-facing experience?

Have you developed as a talented engineer with a good working knowledge of PCs, Printers and networking?

If you are a Field Engineer with hands-on customer support experience and strong problem-solving and analytical skills but have become stuck in the same old routine in your current role, then read on.

About the company:

Keyloop’s mission is to transform the car buying and ownership experience across the entire automotive ecosystem and through unrivalled partnerships across 16,000 dealership sites and 80 manufactures across 90 countries. They are evolving the automotive industry through a fully connected open platform technology solution.

Keyloop are a global market leader innovating SaaS, Cloud, iPaaS and digital marketing solutions over established leading enterprise platforms the automotive industry, Keyloop are innovating the way that automotive dealerships drive their customers’ car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service.

About the role:

Keyloop are looking for a talented Field Engineer, ideally based in the Coventry or Leicester area (to service a large client base in this area), who will work directly with Keyloop clients on any technical issues. This is a field-based role so a company car will be provided. Their main offices are in Hungerford and Bristol.

In this role you will be responsible for providing prompt, efficient, professional, and technical engineering skills always ensuring total customer satisfaction. You must always present a professional image and ensure customer queries are handled courteously and efficiently.

You will be visiting dealerships and automotive manufacturers across the UK, as well as training in various locations so you must be confident travelling across the UK. Flexibility will be important as you may be requested to attend internal meetings or work outside of normal hours or to, on occasion, undertake overtime and standby duties when required. There may also be a requirement for overnight stays, depending on the location and work to be completed.

Key Responsibilities include:

Ensure team and individual performance is maintained, adhering to Key Performance Indicators and Service Level Agreements to maximise customer satisfaction.
To ensure all tasks are carried out in a prompt and efficient manner in accordance with company and department procedures.
To escalate all customer complaints and engineering problems
To undertake the installation of new equipment and liaise with the relevant Departments to resolve any on-site issues.
Have a sound knowledge of the business working procedures with the ability to resolve on-site problems in a logical manner.
Have the ability to undertake the role using your own initiative or as working as part of a team.
To assist in other engineering activities when requested, including vetting of service calls Preventative Maintenance and ORM calls.
Ensure customers are kept well informed regarding the progress of service calls.
Work closely with other departments to ensure any customer issues are resolved expediently.

What we are looking for:

We're looking for someone who has strong customer awareness and ideally knowledge of the automotive industry. This is a crucial phase for the company, so we are looking for dynamism, strong input, and effective communication skills. The ideal candidate will have at least 2 years’ experience in a technical support role, ideally field based.

You'll be analytical with the ability to problem-solve and confident in delivering your message. You will be innovative and creative in developing solutions for customers to ensure the root cause is addressed. You will be able to effectively manage and organise your workload to plan and deliver multiple tasks simultaneously.

In addition, you will have a continued your education with formal qualifications in technical support, have a good working knowledge of PC’s, printers, communication equipment and Cisco routers. You will have networking experience and be up to date with Microsoft products.

You must have a clean driving license.

What’s in it for you?

If you are Looking for the freedom to innovate and create exciting new tech then apply today! The company is made up of agile thinkers and doers, designing solutions their competitors haven’t even dreamed of yet. They offer genuine career progression and the opportunity to make an impact.

In return for your hard work they offer: