Customer Care Agent (Collections)
JOB: Customer Service Advisor
Contract: Full Time - Permanent
Posted: Thu 2nd May 2024
Deadline: Sun 30th June 2024
Reference: finda-488d-job-15
Salary: £24,000 - £28,000 depending on experience + Bonus (up to £200 per month) + Excellent Benefits
City: Warrington
We are looking for Customer Care Agents to work within the Customer Care Team at Go Car Credit in Warrington (Birchwood Business Park).
Are you passionate about helping people get back on track? Whether you’re looking for a new challenge, a fresh start, or the opportunity to continue your career, within a well-established financial services company who are customer and employee centric, we’d love to hear from you!
What we do?
At Go Car Credit we are specialists in helping people secure finance who may have been declined by other lenders. We want to help our customers get back on the road to better credit. The primary focus is ethical and responsible lending and treating customers fairly, which forms our core values.
We want to provide those with impaired credit profiles the green light to enable them to walk on to a dealer’s forecourt with confidence, helping them get behind the wheel in no time.
We help our customers understand their financial and legal obligations and always have ‘treating customers fairly’ at the forefront of our mind.
The Role:
Our Customer Care Agents are there when our customers need us the most. Where, due to their personal circumstances, a customer needs a greater level of understanding, or an extra level of support, you will be working to understand their situation and offering solutions when they are in times of financial difficulties. The Customer Care Agents are the main point of contact for our customers and support with a range of queries, as well as taking payments, managing complaints, and assisting with account-related questions. Customer Care Agents communicate with our customers using various channels such as inbound and outbound telephony and email. Detailed training will be provided to build on your existing experience.
The right Customer Care Agent will have:
- Experience in dealing with customer queries within a fast-paced contact centre environment.
- Great communication skills, with the ability to create and build rapport with our customers (verbal, written and listening).
- Customer Service or collections experience preferred.
- Experience in effectively discussing sensitive topics and holding difficult conversations.
- Empathy and patience towards our customers, whilst being open minded to different customer situations.
- High levels of accuracy and attention to detail with a track record of delivering excellent customer service.
- Experience of working within a financial services or a regulated environment with an understanding of ‘treating customers fairly’ preferred.
- Experience of updating customer records quickly and accurately.
- High levels of verbal, numeracy, and written communication with strong influencing skills.
- Ability to work collaboratively with colleagues and customers for the mutual benefit of our customers and our business.
Hours of work
The working hours will be part-time (25) or full-time (37.5) hours across five days of the week. We operate between 8am and 8pm Monday to Friday including bank holidays and Saturdays.
Why Join?
Our people, culture and values are also something to be proud of and we offer:
- Competitive salary and performance-related bonus.
- Opportunity for flexible home/office working once training has completed.
- Company laptop and phone access provided for home working.
- Starting holidays of 25 days plus bank holidays, increasing with service.
- Day off for your birthday.
- Voluntary overtime.
- Clear development path with training and development.
- Occupational sick pay.
- Pension scheme.
- Free parking and convenient business park location.
- Regular charity and engagement activities.
- Rewards and recognition platform.
- Employee Assistance Programme (EAP).
- Benefithub discount platform.
- Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower.
If this sounds like the perfect opportunity, then don’t waste any time and apply today. Interviews will be commencing very soon with start dates available immediately! We look forward to reading every application.
INDHP
