Customer Care Administrator

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Customer Care Administrator  - Warrington – Part Time

£23,500 Pro Rata – 26.5 hours per week

Are you experienced in office administration, call centre administration or general office admin duties and looking for a new challenge?

Are you happy in a fast paced environment?

Do you have excellent attention to detail and can apply this in your work?

If so, then this is the role for you!

About the Business
At Go Car Credit we are specialists in helping people secure finance who may have been declined by other lenders. We want to help our customers get back on the road to better credit. The primary focus is ethical and responsible lending and treating customers fairly, which forms our core values.

We want to provide those with impaired credit profiles the green light to enable them to walk on to a dealer’s forecourt with confidence, helping them get behind the wheel in no time. 

We are responsible, treat customers fairly, supportively and are always straightforward with them

Job Purpose:

Working as part of a small team, the Customer Care Administrator will support the Customer Care & Recoveries departments in completing administrative duties. Supporting the Customer Care department by working the customer mailboxes to ensure good outcomes are delivered and SLA is met across the operation. Working offline tasks such as settled accounts – this would include: - remaining devices, moving buckets, cancelling direct debits down, removing HPI marker off vehicles. Supporting the management team by moving the buckets daily ensuring they progress within the Collections strategy, using the Collections journey to help with this.

Responsibilities:

Administrative duties will include key tasks such as:

• Completing daily collections bucket movement – using the customer journey process to ensure all accounts are checked and worked to progress within the Collections strategy.
• Ensuring all settled accounts have been correctly managed – this includes good and bad closures.
• Completing all right to rectification requests sent in.
• Supporting and updates compliance with DSARs.
• Checking credit balance requests are actioned within SLA. Working with Finance during this process.
• Actioning all work that comes through the TDX portal.
• Supporting all mailboxes - works the emails that come in.
• Completing ad-hoc admin requests as instructed by the Customer Care Management Team

Requirements:

• Strong verbal and written communication skills
• Computer literate
• Excellent attention to detail
• Works effectively in a fast paced environment
• Experience of a fast paced and changing environment
• Experience of an outbound calling environment
• Ideally will have worked in a regulatory environment

Why Join?

Our people, culture and values are also something to be proud of and we offer:

• Competitive salary and performance-related bonus 
• Company laptop and phone access provided for home working.
• Starting holidays of 25 days plus bank holidays, increasing with service 
• Extra day off on your Birthday!
• Voluntary overtime 
• Clear development path with training and development 
• Occupational sick pay 
• Pension scheme 
• Free parking and convenient business park location 
• Regular charity and engagement activities 
• Employee Assistance Programme (EAP)
• Benefit Hub discount platform
• Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower.

 

If this sounds like the perfect opportunity, then don’t waste any time and apply today. Interviews will be commencing very soon! We look forward to reading every application.

INDHP